Dear Valued Customer
The Reynolds family is made up of our associates, our customers and their respective families. The health, safety and well-being of all of these people is of the utmost importance to us.
With this in mind, we have been closely monitoring the rapidly changing situation around COVID-19 (commonly known as coronavirus), and the announcements and guidelines issued by the UK Government and their agencies. We want to take this opportunity to update you on some of the measures that Reynolds is taking to deal with the COVID-19 situation.
We have already been issuing our associates with guidance and taken steps to ensure they can safely provide the high level of service that you have come to expect at Reynolds while taking into account your employees and your customers. We will continue to monitor the situation and may take further measures in the coming days. At this point, we can announce the following:
COVID-19 has not impacted our ability to continue to provide you with the outstanding service you expect from us. At the same time, we respect the needs for you to protect your employees and team members. We will be asking each of you for permission to postpone any in-person activities if you have not already requested the same of us. Where it makes sense, we will use the different technologies available to us to ensure that the impact of postponing these activities is minimised. Reynolds stands with you to fulfil your business needs while making sure that we respect your own employees and customers.
Health and Safety Measures
Reynolds has implemented additional health and safety measures for its employees. These include advising all employees who are ill to stay home, limiting non-essential visitors to our facilities, encouraging all employees who are at high risk to stay home, and suspending all non-essential travel.
Work from Home
Today we have implemented a policy of moving as many of our operations to being home based as we possibly can. The process in completing this will take a few days to ensure no extra strain is put on our systems and internal support teams as a result. We have taken a great deal of time and effort in ensuring that our stringent internal procedures can continue to work and most importantly that the impact on our customers is at an absolute minimum throughout this period. We expect the impact on your service to be unaffected throughout this move for our associates.
Please be assured that as the COVID-19 situation continues to evolve, Reynolds will continue to closely monitor development and take appropriate measures to mitigate the impact on our associates and customers.
While these may be trying times, we will all stand together to get through this and live up to the best of our values and commitments. We wish the best for you, your employees, and your families. Please do not hesitate to contact us on 0121 483 2000, or speak directly to your Account Manager with any feedback or concerns,
Thank you for being part of the Reynolds family.
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