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Open Positions

Desktop Support Technician - Birmingham

As a Desktop Support Technician, you will be part of a team of IT professionals who provide data centre, desktop support and server and networking support for Reynolds’ UK business. This will involve working closely with the US and European IT teams and will provide you with the opportunity to learn and work with a variety of equipment including desktops, servers, and networking devices. As you progress you will be assigned your own projects to research and manage.

You will initially start as a desktop support technician in the UK office. You will provide hardware and software support for internal associates and external clients and visitors. This position also offers the opportunity to train in data centre systems and procedures, followed by server management and networking. You will be provided with training for all aspects of these roles via on the job training, online training and cross training with other teams.

Main Responsibilities

  • Providing desktop support for associates and external clients and visitors
  • Preparing, fixing, installing, and/or upgrading software and hardware installed in the Birmingham facility
  • Conducting audits on hardware and software installed in the Birmingham facility
  • Active Directory administration
  • PBX administration
  • Microsoft Deployment Toolkit administration
  • Microsoft Exchange administration
  • Monitoring and responding to malware alerts
  • Answering technical queries from end-users
  • Troubleshooting and documenting issues
  • Restoring backups
  • Patch cabling and equipment moves.

Skills and Experience

  • A good understanding of IT hardware and Microsoft software (Windows, Active Directory, Office)
  • Strong troubleshooting skills
  • Strong organisational skills and the ability to adhere to company procedures and deadlines
  • Professional attitude and a strong work ethic
  • Excellent customer service and communication skills
  • Ability to lift and move heavy equipment such as servers, data centre racks and tables.

Contact the Recruiting Team

- + Disclaimers