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"Sometimes, our Customers say it best"

Dealers Share Their Experiences with our CRM System - a Critical Touchpoint in Showrooms as we adapt through COVID-19

Working harder to make each customer connection count and having access to real time data is critical for your dealership, especially as the vehicle purchase journey becomes less personable through social distancing. Your dealership needs a CRM system that helps manage leads in the right way, and at the right time. It’s the central hub for managing your customer data, marketing efforts, and for your sales team’s daily activities - getting it right is key to your success.

We asked dealers about their experiences with Contact Advantage's CRM and enquiry management solution. This is what they had to say:
Working harder to make each customer connection count and having access to real time data is critical for your dealership, especially as the vehicle purchase journey becomes less personable through social distancing. Your dealership needs a CRM system that helps manage leads in the right way, and at the right time. It’s the central hub for managing your customer data, marketing efforts, and for your sales team’s daily activities - getting it right is key to your success.

We asked dealers about their experiences with Contact Advantage's CRM and enquiry management solution. This is what they had to say:
Working harder to make each customer connection count and having access to real time data is critical for your dealership, especially as the vehicle purchase journey becomes less personable through social distancing. Your dealership needs a CRM system that helps manage leads in the right way, and at the right time. It’s the central hub for managing your customer data, marketing efforts, and for your sales team’s daily activities - getting it right is key to your success.

We asked dealers about their experiences with Contact Advantage's CRM and enquiry management solution. This is what they had to say:

Smiths Nissan & Vauxhall in Peterborough recognise the value of having a centralised sales system that helps manage all their leads. We spoke to David Smith about his experience with Contact Advantage's showroom application:

How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage provides the sales staff with a great one stop shop platform that is intuitive and easy to use. The system software is regularly updated and improved and ensures that it is kept at the forefront of technology.

What aspects of Contact Advantage's system assist you with managing and converting leads?
Contact Advantage makes the lead management very easy with everything in one place. Receipt distribution and tracking of the leads to the relevant sales person is simple, and easy for sales management to follow up activity and intervene when required.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution?
Having integration with RCi finance and other applications such as CAP DATA mean that information is quickly populated for you, making double keying not required.
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Smiths Nissan & Vauxhall in Peterborough recognise the value of having a centralised sales system that helps manage all their leads. We spoke to David Smith about his experience with Contact Advantage's showroom application:

How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage provides the sales staff with a great one stop shop platform that is intuitive and easy to use. The system software is regularly updated and improved and ensures that it is kept at the forefront of technology.

What aspects of Contact Advantage's system assist you with managing and converting leads?
Contact Advantage makes the lead management very easy with everything in one place. Receipt distribution and tracking of the leads to the relevant sales person is simple, and easy for sales management to follow up activity and intervene when required.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution?
Having integration with RCi finance and other applications such as CAP DATA mean that information is quickly populated for you, making double keying not required.
No Image Selected

Smiths Nissan & Vauxhall in Peterborough recognise the value of having a centralised sales system that helps manage all their leads. We spoke to David Smith about his experience with Contact Advantage's showroom application:

How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage provides the sales staff with a great one stop shop platform that is intuitive and easy to use. The system software is regularly updated and improved and ensures that it is kept at the forefront of technology.

What aspects of Contact Advantage's system assist you with managing and converting leads?
Contact Advantage makes the lead management very easy with everything in one place. Receipt distribution and tracking of the leads to the relevant sales person is simple, and easy for sales management to follow up activity and intervene when required.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution?
Having integration with RCi finance and other applications such as CAP DATA mean that information is quickly populated for you, making double keying not required.
The Martins Group were looking for a CRM system that helps them manage different elements of the sales process. We spoke to James Barney about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Online, our customers can request that we contact them about a car they like and the lead is sent straight into Contact Advantage to be followed up, we don’t miss a single a lead. Once the customer comes into the dealership, they enjoy the whole car buying journey, very easy to understand each step. The sales executive can appraise their part exchange, build the deal and even do the finance proposal, they like it too.

What aspects of Contact Advantage's system assist you with managing and converting leads?
It is really important for us to know that leads have been received, who has it and where they are up to with it. Sales managers can get a really good view of what is going on, so they can motivate the sales teams. Leads are our lifeblood so we have to make the most of every one we receive. Contact Advantage helps us do just that.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The current on-line buying habits of car buyers have changed significantly and we need to be able to accommodate these fast moving requirements to continue to provide our professional service. Contact Advantage helps us do just that. With its many integrations including video technology from CitNOW, and lead management for Autotrader, CarGurus and Motors.co.uk we do not miss any opportunity to do business and customers really appreciate the speed at which we can react and respond.
No Image Selected
The Martins Group were looking for a CRM system that helps them manage different elements of the sales process. We spoke to James Barney about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Online, our customers can request that we contact them about a car they like and the lead is sent straight into Contact Advantage to be followed up, we don’t miss a single a lead. Once the customer comes into the dealership, they enjoy the whole car buying journey, very easy to understand each step. The sales executive can appraise their part exchange, build the deal and even do the finance proposal, they like it too.

What aspects of Contact Advantage's system assist you with managing and converting leads?
It is really important for us to know that leads have been received, who has it and where they are up to with it. Sales managers can get a really good view of what is going on, so they can motivate the sales teams. Leads are our lifeblood so we have to make the most of every one we receive. Contact Advantage helps us do just that.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The current on-line buying habits of car buyers have changed significantly and we need to be able to accommodate these fast moving requirements to continue to provide our professional service. Contact Advantage helps us do just that. With its many integrations including video technology from CitNOW, and lead management for Autotrader, CarGurus and Motors.co.uk we do not miss any opportunity to do business and customers really appreciate the speed at which we can react and respond.
No Image Selected
The Martins Group were looking for a CRM system that helps them manage different elements of the sales process. We spoke to James Barney about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Online, our customers can request that we contact them about a car they like and the lead is sent straight into Contact Advantage to be followed up, we don’t miss a single a lead. Once the customer comes into the dealership, they enjoy the whole car buying journey, very easy to understand each step. The sales executive can appraise their part exchange, build the deal and even do the finance proposal, they like it too.

What aspects of Contact Advantage's system assist you with managing and converting leads?
It is really important for us to know that leads have been received, who has it and where they are up to with it. Sales managers can get a really good view of what is going on, so they can motivate the sales teams. Leads are our lifeblood so we have to make the most of every one we receive. Contact Advantage helps us do just that.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The current on-line buying habits of car buyers have changed significantly and we need to be able to accommodate these fast moving requirements to continue to provide our professional service. Contact Advantage helps us do just that. With its many integrations including video technology from CitNOW, and lead management for Autotrader, CarGurus and Motors.co.uk we do not miss any opportunity to do business and customers really appreciate the speed at which we can react and respond.
Trenton are dedicated to providing excellent customer service and wanted a consistent approach to managing their customer relationships. We spoke to Andy Woodhall about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage is a professional diary system with timely follow up, and also professional presentation, which ensures all customers get the same experience.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The diary system in Contact Advantage ensures a calculated timely follow up.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution
At Trenton, we currently use Gap presentation and supaguard incremental profit and FCA, and intergration with RCI and ITC will be invaluable to us.
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Trenton are dedicated to providing excellent customer service and wanted a consistent approach to managing their customer relationships. We spoke to Andy Woodhall about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage is a professional diary system with timely follow up, and also professional presentation, which ensures all customers get the same experience.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The diary system in Contact Advantage ensures a calculated timely follow up.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution
At Trenton, we currently use Gap presentation and supaguard incremental profit and FCA, and intergration with RCI and ITC will be invaluable to us.
No Image Selected
Trenton are dedicated to providing excellent customer service and wanted a consistent approach to managing their customer relationships. We spoke to Andy Woodhall about his experience with Contact Advantage's showroom application:
How does Contact Advantage's system help you maximise the car buying experience and engage customers?
Contact Advantage is a professional diary system with timely follow up, and also professional presentation, which ensures all customers get the same experience.

What aspects of Contact Advantage's system assist you with managing and converting leads?
The diary system in Contact Advantage ensures a calculated timely follow up.

Which third party integrations do you use with Contact Advantage's system that creates a seamless solution
At Trenton, we currently use Gap presentation and supaguard incremental profit and FCA, and intergration with RCI and ITC will be invaluable to us.
No Image Selected
Contact Advantage offer a Customer Relationship Management and Enquiry Management solution, known as Claro. It provides automotive retailers with a comprehensive tool for managing the complete sales cycle, from the initial customer contact and enquiry management through to vehicle purchase and post-sale marketing and follow-up. The question is complex, the answer is clear – Claro, clarity for you.
No Image Selected
Contact Advantage offer a Customer Relationship Management and Enquiry Management solution, known as Claro. It provides automotive retailers with a comprehensive tool for managing the complete sales cycle, from the initial customer contact and enquiry management through to vehicle purchase and post-sale marketing and follow-up. The question is complex, the answer is clear – Claro, clarity for you.

To find out more about Contact Advantage's Claro, go to www.contact-advantage.com.

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