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Advanced Telephony Tools

Make Each Call Count By Personalising Customer Contact

Reynolds Integrated Telephone System (RITS) helps turn each call into a sales opportunity.

What is Reynolds Integrated Telephone System?

A dealership wide customer experience management system powered by the telephone that displays detailed information with each call, arming your staff with the knowledge to manage calls quickly, offering a truly personalised response to effectively address your customer’s needs. Turn the challenge of managing every phone call into a sales opportunity.
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Why Your Dealership Needs RITS

Created specifically for automotive retailers, it pairs advanced telephone features with your customer database to improve customer satisfaction and increase revenue at the same time. Dealers no longer need to choose between productivity and customer service. RITS combines in-depth integration with the POWER and Contact Advantage systems that save time, share data, and talk to each other, changing the consumer experience one call at a time to:
  • Improve customer service with tailored relationships
  • Work smarter with more efficient processes
  • Engage better interactions with your consumers
  • Drive business results across your dealerships

What Our Customers Say


"From the moment we installed the RITS system, we saw results immediately including: improved customer service, reduced liability and time savings. If you are considering RITS, you have to get it. No question."

Laura Cooper
Arriva Bus and Truck

 

Benefits of Reynolds Integrated Telephone System

Elevate Your Business Results

Turn each call into a sales opportunity. Helping you increase customer satisfaction and revenue each time your phone rings.

Seamless Integration with Multiple Solutions

Add records with a single click to the POWER DMS and Contact Advantage systems, offering multiple solutions that work as one, together.

Streamline Outbound Call Process

Automate tasks including reminders, follow-ups, and automated voice messages to help save time and increase your customer focus.

Increase Productivity by Working Smarter

Increase efficiencies by automatically tracking and recording all prospect and follow-up activity (including mobile devices).

Detailed Reporting Available

Comprehensive reporting to improve staff compliance and accountability helping dealers identify areas of improvement.

Tailor the Customer Calling Experience

Personally engage customers the moment you pick up the phone and reduce hold times as you have information at your fingertips.

Transform your customer experience with our telephone system

With RITS, customers win by offering a better personalised relationship, employees win by working smarter, and dealers win by becoming more profitable - ultimately delivering a winning customer experience.
who-wins-consumers
Consumers Win...
"When I call the dealership, they know my car's in the service department. Quick and easy communications."
Consumers receive a tailored experience, saving time as your staff have more information to deal with the query. Keeping consumers up-to-date with automated messages increasing efficiencies.
who-wins-employees
Employees Win...
"I spend less time trying to find information and more time focusing on the customer's enquiry."
Employees are able to provide better customer service as they spend less time looking for information and more time focusing on the customer, turning each communication into an opportunity to sell.
who-wins-dealers
Dealers Win...
"RITS has helped our dealership improve customer satisfaction, efficiencies, and profitability."
Dealers gain more control with the ability to track every telephone interaction. Hold staff accountable of tasks and take ownership to gain better customer relationships and increase sales.

MyRITS App

Extend the power of Reynolds Integrated Telephone System (RITS) to your iPhone or Android device. The MyRITS Mobile Application puts the RITS software in the palm of your hands through a Smartphone enabling dealers to:
 
  • Engage better with customers by viewing information including service history, current vehicle, parts ordered, F&I and contact details.
  • Increase efficiencies by flagging calls and follow-ups.
  • Capture, record and report all outbound calls, helping management monitor progress and ensure follow-ups are being done.
  • Never miss an opportunity by handling incoming, outgoing, missed and active phone calls through your mobile.

Complete Suite of Integrated Solutions

The Retail Management System (RMS) is built using the POWER Dealer Management System (DMS) at its core. We connect every area of your dealership so you can share data and view reports quickly and accurately in real-time, all from one single point of data entry. Deliver a rewarding experience with our Retail Management System and POWER Dealer Management System. Give your customers the attention and service they expect and deserve.

Contact Advantage

Manage all your showroom needs with CRM tools and full transparency of the sales process and every enquiry. Turn more leads into sales.

APTUS Bespoke Websites

Adaptive technology displays content based on the type of device being used. Plus real-time DMS vehicle stock updates and third party integrations.

Advanced Telephony

Reynolds Integrated Telephone System helps turn each call into a sales opportunity, arming your staff with information on each call.

iMakeNews Newsletters

Fully managed newsletter service to engage consumers and generate brand loyalty. Turn more prospects into customers, and retain them.

POWER DMS Software

The most comprehensive suite of integrated software applications, providing a strong foundation to manage your business.
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