Advanced Telephony Tools

Make Each Call Count By Personalising Customer Contact

Reynolds Integrated Telephone System (RITS) helps turn each call into a sales opportunity.

What is Reynolds Integrated Telephone System?

A dealership wide customer experience management system powered by the telephone that displays detailed information with each call, arming your staff with the knowledge to manage calls quickly, offering a truly personalised response to effectively address your customer’s needs. Turn the challenge of managing every phone call into a sales opportunity.

What is Reynolds Integrated Telephone System?

Why Your Dealership Needs RITS

Designed specifically to meet the needs of a busy motor dealer, RITS integrates cutting edge telephony features with your POWER DMS customer database, resulting in an enhanced customer experience whilst increasing revenues. Change the customer experience one call at a time by;

- Improving customer service with tailored relationships
- Recognising customers the moment they call in
- Working smarter and more efficiently across departments
- Enablling better and more rewarding interactions with your customers

What Our Customers Say

"The moment the phone rings, your customer's experience starts. Their first impression is something you can't change, so it's critical you get it right."

Steven Torrance
Sales Manager

"The moment the phone rings, your customer's experience starts. Their first impression is something you can't change, so it's critical you get it right."

Adele Feeney
Reynolds and Reynolds

Benefits of Reynolds Integrated Telephone System

Tailor the Customer Calling Experience

Personally engage customers the moment you pick up the phone and reduce hold times with information at your fingertips.

Detailed Reporting Suite Available

Comprehensive reporting to improve staff compliance and accountability helping dealers identify areas of improvement.

Streamline Outbound Call Processes

Automate tasks including reminders, follow-ups, and voice messages to save time and increase your customer focus.

Increase Productivity by Working Smarter

Increase efficiencies by automatically tracking and recording all prospect and follow-up activity (including mobile devices).

Seamless Integration with our DMS

Add records with a single click to the POWER DMS, offering solutions that work as one, together.

Elevate Your Business
Results

Turn each call into a sales opportunity. Helping you increase customer satisfaction and revenue each time you receive a call.

Benefits of Reynolds Integrated Telephone System

Tailor the Customer Calling Experience

Personally engage customers the moment you pick up the phone and reduce hold times with information at your fingertips.

Increase Productivity by Working Smarter

Increase efficiencies by automatically tracking and recording all prospect and follow-up activity (including mobile devices).

Detailed Reporting Suite Available

Comprehensive reporting to improve staff compliance and accountability helping dealers identify areas of improvement.

Seamless Integration with our DMS

Add records with a single click to the POWER DMS, offering solutions that work as one, together.

Streamline Outbound Call Processes

Automate tasks including reminders, follow-ups, and voice messages to save time and increase your customer focus.

Elevate Your Business
Results

Turn each call into a sales opportunity. Helping you increase customer satisfaction and revenue each time you receive a call.

Transform Your Customer Experience With Our Telephone System

With RITS, customers win by offering a better personalised relationship, employees win by working smarter, and dealers win by becoming more profitable - ultimately delivering a winning customer experience.

Consumers Win...

"When I call the dealership, they know my car's in the service department. Quick and easy communications."

Employees Win...

"I spend less time trying to find information and more time focusing on the customer's enquiry."

Dealers Win...

"RITS has helped our dealership improve customer satisfaction, efficiencies, and profitability."

Consumers receive a tailored experience, saving time as your staff have more information to deal with the query. Keeping consumers up-to-date with automated messages increasing efficiencies.

Employees are able to provide better customer service as they spend less time looking for information and more time focusing on the customer, turning each communication into an opportunity to sell.

Dealers gain more control with the ability to track every telephone interaction. Hold staff accountable of tasks and take ownership to gain better customer relationships and increase sales.

Consumers Win...

"When I call the dealership, they know my car's in the service department. Quick and easy communications."

Consumers receive a tailored experience, saving time as your staff have more information to deal with the query. Keeping consumers up-to-date with automated messages increasing efficiencies.

Employees Win...

"I spend less time trying to find information and more time focusing on the customer's enquiry."

Employees are able to provide better customer service as they spend less time looking for information and more time focusing on the customer, turning each communication into an opportunity to sell.

Dealers Win...

"RITS has helped our dealership improve customer satisfaction, efficiencies, and profitability."

Dealers gain more control with the ability to track every telephone interaction. Hold staff accountable of tasks and take ownership to gain better customer relationships and increase sales.

MyRITS App

Extend the power of RITS to your iPhone or Android device. The MyRITS Mobile Application puts the RITS software in the palm of your hands through a Smartphone enabling dealers to:

- Engage better with customers by viewing service history, current vehicle, parts ordered, F&I and contact details.
- Increase efficiencies by flagging calls and follow-ups.
- Capture, record and report all outbound calls monitor progress and ensure follow-ups are being done.
- Never miss a call by handling incoming, outgoing, missed, and active calls through a mobile phone.

MyRITS App

Complete Suite of Integrated Solutions

Our solutions are designed with the POWER Dealer Management System (DMS) at its core. We connect every area of your dealership so you can share data across the business and view reports quickly and accurately in real-time, all from one single point of data entry, enabling you to deliver the service your customers expect and deserve.