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POWER Training Courses

Training helps you grow your business by developing skills and expertise increasing both system utilisation and productivity. We strongly recommend formal training and provide highly structured courses for all departments within your dealership, along with many refresher courses to assist your staff to fulfil their potential and maximise their value. Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.

POWER Training Course Content

For each quarterly software release/update and where relevant there may be internet based training sessions offered covering the areas of change/enhancement. On occasion, the changes may demand a workshop held at our Head Office in Birmingham.
Customer Relationship Management (CRM) Overview - Life of a Prospect - Calendar Basics - Appointments - Personal and Customer Appointments - Tracking Demo's availability - Task Maintenance - Adding, Delegating, and Completing - Managing Unassigned Leads and Tasks - Obtaining and Delegating - Adding New Customers - Managing Existing Customers - Customer Letters and Emails - Service Activity and Reservations (including Watchdog) - Control Options - Adding a CRM Representative, Internet Lead Upload (ILU), Sales Marketing Plans - Daily Checklists - Manager's and Representative's Daily Checklists and Reports.

Benefits: Managers and Marketing Administrators
Pre-requisites: CAI - SYSSTN, SYSERM, SPC409 & SPCDW1
Customer Satisfaction Index system overview and integration - Overview of the report card and complaint process - Reviewing Daily Work Plan display - Answering Service report cards - Answering Prospect report cards - Answering Delivery report cards - Handling CSI Complaints - Reports and Control Screens - Adding complaints from report cards - Printing complaints - Adding complaints manually - Taking actions on complaints - Resolving/Closing complaints - Review the CSI Daily Work Plan - Review the Trend Analysis and Satisfaction reports - Review control screen set up options - Setting up Department Codes - Setting up Source Codes.

Benefits: Managers and Marketing Administrators
Pre-requisites: CAI - SYSSTN, SYSERM
Departmental Integration - System access and navigation - Overview and Management of each Department - Contact Advantage,Vehicle Stock, Vehicle Sales, Service and Parts - Customer Database and Marketing - Accounting Controls and reports, Instant DOC's and other enquiries.

Benefits: Dealer Principals and Senior Managers
Pre-requisites: CAI - SYSSTN, SYSERM
System Overview - N+A Maintenance & Categories - Posting Daily Transactions - Enquires to Journals, Schedules & G/L account details and balances - Cash Receipts - Cheque Writer & Batch Purchase Ledger - Handling Posting Errors - S/L Statements and collections - Journal & Schedule Reports - Bank Reconciliation - DOC & G/L detail reports - Standard Entries - Accounting Activities and Monthly Procedures. Overview and understanding of Vehicle purchases, Transfer New to Demo, Posting Vehicle Sales, Parts & Service Dept Overview, Interfaces and reports - Parts and Service end of day - VAT reports.

Benefits: Dealer Accountants, Financial Controllers and Accounts staff
Pre-requisites: CAI - SYSSTN, SYSERM, MACPOS, MACREC, MACINQ, NADBAS, MACGL1 & Accounting knowledge
Account Analysis Report building - DOC Report building and other DOC features.

Benefits: Dealer Accountants and Financial Controllers
Pre-requisites: POWER MAC experience
System Overview. Creating WORD documents for letters. Adding emails and SMS Templates in Marketing Toolbox. Requesting Reports/Letters and emails or SMS for Service and Sales follow-up. Customer privacy and GDPR. Household/Driver maintenance - On Demand OCC Letters, emails and SMS.

Benefits: Managers and Marketing Administrators
Parts System Overview - Stock Management - Stock Order Process, Processing reports - Parts Financial Analysis - Guide Calculations and Sources. Parts Enquiries and Invoicing - Stock Transactions Display - Back Counter Sales and Parts Kits - Special Order System. N+A records including Discounts and Matrix. Receipting methods and reconcilingto Suppliers invoices. Design N+A, Invoicing and Stock (MIA) reports. Cashing up and end of day. Setting up My Favourites to speed up navigation.

Benefits: Parts Managers and Supervisors
PRC - System Overview - Name and Address Maintenance - General Purchase Requisition Control - Posting Invoicing - Vehicle Purchase Requisition Control - Parts Purchase Requisition Control - Sublet Purchase Requisition Control - PRC Enquiry - Building Purchase Requisition Control Reports - Report Requests - PRC Controls.

Benefits: Accounts Staff and Purchase Ledger controllers
Service - System Overview - Reservations and Job Cards, Costing & Invoicing - Warranty, Internal and Retail jobs - Multiple Invoice Type Repairs and Split Payments - Sublet Work - Advisor Log and Dynamic Service Management - Technicians Time Recording - Service Management Reports - Discounts and Policy Adjustments - End of Day Cash and Reports - Setting up Service Advisors and Technicians - Pay Types and Labour Rates.

Benefits: Service Managers
System Overview - Bookings and Job Card flow - Reservations Diary and Workshop Loading - Technicians Time Recording - Job on Hold and Alarms - Productive and Non-Productive Categories - Setting Up Technicians and Skills - Service Technicians Efficiency Reporting - Service Diagnostic Estimates - Service History and Overview - Dynamic Service Management - 4th Generation Service and Workshop Tasks.

Benefits: Workshop Controllers
Pre-requisites: CAI - SYSSTN, SYSERM, SDS266, SINDRV, SINFLG, SININV, TTRBAS or previous experience on POWER Service system.
Overview of CA System and integration with POWER - Dashboard and Performance reports in Contact Advantage - Overview of Vehicle Stock - Run and design vehicle stock reports - Monitor vehicle sales deals for new and used vehicles - Profit Reports.

Benefits: Sale Managers and Designated Salespersons
Vehicle System Overview - Add new (on-order) and used vehicles to stock - Post vehicle purchases through VIN (Vehicle Stock) - Add dealer-fitted vehicle options - Add or receive FIN (Vehicle Sales) deals for new and used vehicle sales from Contact Advantage - Sales Administration Invoicing to enter/confirm information and invoice deals - Close and deliver deals - Add a supplementary deals to an existing deal - Run sales reports to monitor deal status

Benefits: Vehicle Administrators and Sales Managers
Analysing and designing Sales Management Reports to Monitor Deals - Forecasting and Instant Reports - Modifying & Copying Instant Reports - Sales Motivation Board - Enterprise Report Management (ERM) and Dynamic Report features.

Benefits: Sales Managers & designated Salespersons
System Administration Overview & Databases - Hardware including Printers - UserIDs and Passwords - Security Access to software programs - Reports and Queue Management plus Auto Reports - Retention of data - Computer Assisted Instruction - How CAI works, including displaying test scores - System Software Updates - HELP window - Completing this course prepares you to manage the general use of your dealership's Reynolds and Reynolds POWER system and security.

Benefits: Dealer Systems Administrators
Pre-requisites: CAI - SYSSTN, SYSERM

Operator Courses

System Overview - Customer & Supplier maintenance - Posting Purchase Invoices and Journals - Posting Miscellaneous Invoices - Journal and Schedule Enquiries - Journal and Schedule Reports - Sales Ledger - Statements and Collections Information - Posting Cash Receipts - Batch Purchase Ledger - Bank Reconciliation - Setting up 'My favourites' to speed up navigation.

Benefits: Accounts staff
Pre-requisites: CAI - SYSSTN, SYSERM, NADBAS, MACPOS, MACREC, MACINQ & Accounting knowledge
System Overview and Navigation - Stock Record Maintenance - Stock Order Process including Receipting Methods - LOG Transactions and Supersessions - Parts Enquiries and Invoicing Front Counter - Quotes - Credit Notes and Credit Reversals - Back Counter Sales and Parts Kits - Parts Special Order System - Setting up 'My Favourites' to speed up navigation.

Benefits: Parts Staff
System Overview - Reservations, Diary, allocating Courtesy Cars - Retail, Warranty and Internal job cards - Costing and Invoicing - Multiple Pay Type Jobs and Invoices - Percentage splits - Advisors view in Dynamic Service Management - Service Tasks folders - Service History - Diary and WIP reports - Setting up My Favourites to speed up navigation.

Benefits: Service Advisors

Refresher Courses

Optimise the electronic diary and future bookings by monitoring skills and resource availability - Monitor your workshop status using Dynamic Service Management views - Improve controls of sublet, discounts and policy adjustments - Control courtesy cars - Upsell regular maintenance jobs and previously recommended repairs - Additional charges included depending on type of repair - Automatically add VRC health checks, and specific labour lines such as valeting and pre-book the next visit on collection - Monitor workshop efficiency and profitability - Design your own Key Performance Indicators (KPI) - Review DOC reports - Review Marketing opportunities, regular maintenance, campaigns, lapsed customers, CSI follow up.

Benefits: Service Managers and After Sales Managers
Pre-requisites: POWER Service experience
Control discounting effectively to balance and retain customers, while maintaining maximum profit - Monitor Credits and Low profit, or any other area of concern within sales - make use of kits and special orders - Pro-actively market your customer base and monitor any lapsed customers - Fully control your stock orders to match customer demand, and prevent excess or obsolete stock building up. At the same time reduce the need for emergency orders - Analyse customer sales and profit, plus the departments' performance - Reconcile Parts stock with Accounts stock - Monitor all stock: obsolete, excess, seasonal, non-stock items, Watch and Zero Guide Parts.

Benefits: After Sales Managers, Parts Managers, and Supervisors
Pre-requisites: POWER Parts experience
Review of the whole system and integration with all departments - Financial reporting and analysis - Using DOC's, Accounts Analysis reports, Advanced G/L Review, G/L Balance Enquiries and graphs - Audit Trails and VAT reports - Standard Profit and Performance reports within each department - Additional features - Clean Up, Uploading data from Excel, regular journals and Standard Entries, benefits of Journal Vouchers and Purchase Requisition Control - Inter-divisional controls and posting - Security Profiles - Financial access and control - Resolve any specific issues.

Benefits: Dealer Accountants and Financial Controllers
Pre-requisites: POWER Accounts experience
Monitor and review Dashboard and performance reports in Contact Advantage - Analyse lost sales and advertising effectiveness - Review accurate SIV and outstanding costs - Accrue and manage late cost - Design your own stock report - Run accurate profit reports - Review marketing opportunities and sales follow up - Open workshop for any other issues.

Benefits: Sale Managers and Business Managers
Pre-requisites: POWER Vehicle experience
Capturing data from Sales and Service applications - Set up required or desired fields in Sales and Service applications - Best practice routines to search database and on-going maintenance - Identify duplicates and exceptions in the Household database - Use of data quality reports and Queries to check for missing data - Set up Marketing templates - Marketing opportunities for Sales and Service follow up - Automating any regular Marketing - Open forum for any specific issues.

Benefits: Marketing Managers and Administrators
Pre-requisites: OCC and Marketing experience on POWER
- + Disclaimers