Reynolds Support
Our Team of Experts
Knowledge is our strength.
In addition to our automotive software
solutions, we offer an array of support
options to help increase our customer’s use,
their understanding and how to apply the
solutions available to them within their
business. We are always working towards
helping our customers to get the best
possible return from their investment.
In addition to our automotive software
solutions, we offer an array of support
options to help increase our customer’s use,
their understanding and how to apply the
solutions available to them within their
business. We are always working towards
helping our customers to get the best
possible return from their investment.
Client Training
Training offers courses in all
major POWER applications,
Automate system, as well as many
refresher courses.
MORE
MORE
Client Training
Implementation Services
Implementation Services work with
you to implement your entire
hardware and software requirements
from the planning phase through
installation.
MORE
MORE
Implementation Services
Customer Support Centre
The Customer Support Centre
provide telephone and on-site
support for all I.T. and software
support needs.
MORE
MORE
Customer Support Centre
In-Dealership Expert
In-Dealership Expert
Account Management
Your dedicated Account Manager
will be on hand to deal with any
additional service or assistance
you may need.
MORE
MORE
Account Management
Software Development
Our software development department works
with the Research &
Development (R&D) team to
continually enhance and improve
our products to benefit our
customers.
MORE
MORE
Software Development
Client Training
Implementation Services
Customer Support Centre
In-Dealership Expert
Account Management
Software Development
We offer the best in class training.
Training helps you grow your business by
developing skills and expertise increasing
both system utilisation and productivity. We
strongly recommend formal training and
provide highly structured courses for all
departments within your dealership, along
with many refresher courses to assist your
staff to fulfil their potential and maximise
their value.
Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.
Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.
-
Computer Assisted Instruction
(CAI)
courses simulate routines used within the
system, quickly building knowledge. It is
built into every user workstation as a
progressive learning tool at your own
pace. Our CAI tutorials come as part of
the system and stay with you for life,
ensuring that all current and future staff
use efficiently.
-
Classroom based courses
impart knowledge and invoke discussion in
our systems and applications, providing
course notes as a back-up. Every trainee
has access to a workstation for a
'hands on' approach to
learning.
- On-site consultancy visits provide additional software training and support that can be delivered on-site in your dealership.
Training helps you grow your business by
developing skills and expertise increasing
both system utilisation and productivity. We
strongly recommend formal training and
provide highly structured courses for all
departments within your dealership, along
with many refresher courses to assist your
staff to fulfil their potential and maximise
their value.
Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.
Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.
-
Computer Assisted Instruction
(CAI)
courses simulate routines used within the
system, quickly building knowledge. It is
built into every user workstation as a
progressive learning tool at your own
pace. Our CAI tutorials come as part of
the system and stay with you for life,
ensuring that all current and future staff
use efficiently.
-
Classroom based courses
impart knowledge and invoke discussion in
our systems and applications, providing
course notes as a back-up. Every trainee
has access to a workstation for a
'hands on' approach to
learning.
- On-site consultancy visits provide additional software training and support that can be delivered on-site in your dealership.
What Our Customers Say
"The course
was conducted in a clear
and concise manor by Ashley. He made
sure all the course delegates got
involved with various exercises."
Ian Pacey
Harris Group IT Technician
Ian Pacey
Harris Group IT Technician
"I now have a clearer understanding of
the system. Found the trainer very patient
and helpful."
Chelsea Smith
Purfleet Commercials
Chelsea Smith
Purfleet Commercials
"The course
was conducted in a clear
and concise manor by Ashley. He made
sure all the course delegates got
involved with various exercises."
Ian Pacey
Harris Group IT Technician
Ian Pacey
Harris Group IT Technician
"I now have a clearer understanding of
the system. Found the trainer very patient
and helpful."
Chelsea Smith
Purfleet Commercials
Chelsea Smith
Purfleet Commercials
Providing valuable knowledge and resources
when you need it the most.
A successful I.T. implementation is vital to
the day-to-day running of any business.
Whether you are looking to add elements to
your existing network or wish to implement a
new one, help with infrastructure design,
multi-site roll out expertise, or need
support during the transition to a new
system, we can assist by providing the
technical resource to support your in-house
team or manage the entire project as a
whole.
From initial planning through to installation, we work with you to implement your entire hardware and software requirements. We provide extensive on-site and remote support to install, maintain and optimise your system and applications. Undertaking bespoke training activities, both on-site and/or classroom based when necessary with highly skilled (and certified) installers within each department to ensure the change does not affect sales or your back-office.
From initial planning through to installation, we work with you to implement your entire hardware and software requirements. We provide extensive on-site and remote support to install, maintain and optimise your system and applications. Undertaking bespoke training activities, both on-site and/or classroom based when necessary with highly skilled (and certified) installers within each department to ensure the change does not affect sales or your back-office.
A successful I.T. implementation is vital to
the day-to-day running of any business.
Whether you are looking to add elements to
your existing network or wish to implement a
new one, help with infrastructure design,
multi-site roll out expertise, or need
support during the transition to a new
system, we can assist by providing the
technical resource to support your in-house
team or manage the entire project as a
whole.
From initial planning through to installation, we work with you to implement your entire hardware and software requirements. We provide extensive on-site and remote support to install, maintain and optimise your system and applications. Undertaking bespoke training activities, both on-site and/or classroom based when necessary with highly skilled (and certified) installers within each department to ensure the change does not affect sales or your back-office.
From initial planning through to installation, we work with you to implement your entire hardware and software requirements. We provide extensive on-site and remote support to install, maintain and optimise your system and applications. Undertaking bespoke training activities, both on-site and/or classroom based when necessary with highly skilled (and certified) installers within each department to ensure the change does not affect sales or your back-office.
What Our Customers Say
"The dealership staff are deriving
benefits and this is in no small part to
the good relationships that my team
developed with your implementation
team."
Robert Burns
Burns Garages
Robert Burns
Burns Garages
"The Reynolds implementation team proved
invaluable, working closely with our own
experienced administrators, to jointly
launch Integrated Deal Management. It has
been a huge efficiency improvement."
Chris Slater
Pulman Group
Chris Slater
Pulman Group
"The dealership staff are deriving
benefits and this is in no small part to
the good relationships that my team
developed with your implementation
team."
Robert Burns
Burns Garages
Robert Burns
Burns Garages
"The Reynolds implementation team proved
invaluable, working closely with our own
experienced administrators, to jointly
launch Integrated Deal Management. It has
been a huge efficiency improvement."
Chris Slater
Pulman Group
Chris Slater
Pulman Group
We recognise the importance
of providing
high-level support to quickly resolve
issues.
Rest assured that your solutions are running
smoothly with the help of our Customer
Support Centre for all your I.T. and
software support needs. Our experienced
support team are available to help from the
simplest to the most complex issues. Should
you have an issue or require assistance,
they are on hand to quickly identify and
resolve the issue, minimising disruption to
your business.
When on-site hardware support is needed, our trained field engineers repair equipment in your dealership, providing a speedy resolution. They are trained to troubleshoot and diagnose problems, from hardware and networking issues as well as maintaining industry accreditation in I.T. systems and software.
When on-site hardware support is needed, our trained field engineers repair equipment in your dealership, providing a speedy resolution. They are trained to troubleshoot and diagnose problems, from hardware and networking issues as well as maintaining industry accreditation in I.T. systems and software.
Rest assured that your solutions are running
smoothly with the help of our Customer
Support Centre for all your I.T. and
software support needs. Our experienced
support team are available to help from the
simplest to the most complex issues. Should
you have an issue or require assistance,
they are on hand to quickly identify and
resolve the issue, minimising disruption to
your business.
When on-site hardware support is needed, our trained field engineers repair equipment in your dealership, providing a speedy resolution. They are trained to troubleshoot and diagnose problems, from hardware and networking issues as well as maintaining industry accreditation in I.T. systems and software.
When on-site hardware support is needed, our trained field engineers repair equipment in your dealership, providing a speedy resolution. They are trained to troubleshoot and diagnose problems, from hardware and networking issues as well as maintaining industry accreditation in I.T. systems and software.
What Our Customers Say
"We enjoy exceptional customer service
from the Reynolds team. The level of
service is outstanding; they're
knowledgeable, helpful, and resolve issues
quickly."
Bruce Henry
Henrys (Glasgow) Ltd
Bruce Henry
Henrys (Glasgow) Ltd
"One of the best things about being on
POWER is the level of support Reynolds
offers, we know if we need them they are
on hand to do so."
Tim Potter
Vindis Group
Tim Potter
Vindis Group
"We enjoy exceptional customer service
from the Reynolds team. The level of
service is outstanding; they're
knowledgeable, helpful, and resolve issues
quickly."
Bruce Henry
Henrys (Glasgow) Ltd
Bruce Henry
Henrys (Glasgow) Ltd
"One of the best things about being on
POWER is the level of support Reynolds
offers, we know if we need them they are
on hand to do so."
Tim Potter
Vindis Group
Tim Potter
Vindis Group
We provide a trusted presence in your
dealership to gain the most benefit from
your system.
We want our customers to take full advantage
of the powerful features available in our
solutions. To achieve this, all our POWER
customers are regularly visited by a Reynolds
Solutions Specialist (RSS) to answer questions
and provide guidance. They assist customers to
optimise resources, practices, and tools to
gain the most benefit possible through
improved utilisation.
Our consultants offer a specialist service in which they perform an Utilisation Review to assess how well a dealership is using the system. As part of the review, the consultant offers suggestions on how you could benefit from improved usage and meets with senior management to decide which recommendations you should put into action.
Our consultants offer a specialist service in which they perform an Utilisation Review to assess how well a dealership is using the system. As part of the review, the consultant offers suggestions on how you could benefit from improved usage and meets with senior management to decide which recommendations you should put into action.
We want our customers to take full advantage
of the powerful features available in our
solutions. To achieve this, all our POWER
customers are regularly visited by a Reynolds
Solutions Specialist (RSS) to answer questions
and provide guidance. They assist customers to
optimise resources, practices, and tools to
gain the most benefit possible through
improved utilisation.
Our consultants offer a specialist service in which they perform an Utilisation Review to assess how well a dealership is using the system. As part of the review, the consultant offers suggestions on how you could benefit from improved usage and meets with senior management to decide which recommendations you should put into action.
Our consultants offer a specialist service in which they perform an Utilisation Review to assess how well a dealership is using the system. As part of the review, the consultant offers suggestions on how you could benefit from improved usage and meets with senior management to decide which recommendations you should put into action.
What Our Customers Say
"We value the on-site visits which
greatly help management in ensuring POWER
reporting and functionality supports our
business goals."
Bruce Henry
Henrys (Glasgow) Ltd
Bruce Henry
Henrys (Glasgow) Ltd
"We value the on-site visits which
greatly help management in ensuring POWER
reporting and functionality supports our
business goals."
Bruce Henry
Henrys (Glasgow) Ltd
Bruce Henry
Henrys (Glasgow) Ltd
We understand your dealership and offer
additional add-ons that work for you.
Our Account Managers get to know your
dealership and discuss any additional
software applications that would benefit
your business. They regularly visit
customers to discuss any issues you may be
having and offer assistance, liaising with
all Reynolds & Reynolds departments.
You’ll also have a dedicated Internal Account Manager who is office based available at the other end of a telephone should you need additional advice and guidance.
You’ll also have a dedicated Internal Account Manager who is office based available at the other end of a telephone should you need additional advice and guidance.
Our Account Managers get to know your
dealership and discuss any additional
software applications that would benefit
your business. They regularly visit
customers to discuss any issues you may be
having and offer assistance, liaising with
all Reynolds & Reynolds departments.
You’ll also have a dedicated Internal Account Manager who is office based available at the other end of a telephone should you need additional advice and guidance.
You’ll also have a dedicated Internal Account Manager who is office based available at the other end of a telephone should you need additional advice and guidance.
What Our Customers Say
"Reynolds provide an excellent level of
service to help us navigate through the
various complexities of operating a multi
franchised group dealership.”
Jonathan Eglin
OMC Motor Group
Jonathan Eglin
OMC Motor Group
"Reynolds provide an excellent level of
service to help us navigate through the
various complexities of operating a multi
franchised group dealership.”
Jonathan Eglin
OMC Motor Group
Jonathan Eglin
OMC Motor Group
We ensure your system evolves alongside
industry and technological advances.
Our software developerment department is structured
into teams dedicated to specific products
and their underlying technologies, with a
R&D team providing overall technical
guidance. These teams are engaged in
continually enhancing and improving our
products.
Development processes and standards are reviewed on a regular basis with the emphasis on improving quality and productivity. For example, priorities are managed through defined product roadmaps and only undergo controlled change. Outstanding bug levels are kept low, and the project management system emphasises throughput and qualifies requests before they reach individual developers.
Development processes and standards are reviewed on a regular basis with the emphasis on improving quality and productivity. For example, priorities are managed through defined product roadmaps and only undergo controlled change. Outstanding bug levels are kept low, and the project management system emphasises throughput and qualifies requests before they reach individual developers.
Our software development department is structured
into teams dedicated to specific products
and their underlying technologies, with a
R&D team providing overall technical
guidance. These teams are engaged in
continually enhancing and improving our
products.
Development processes and standards are reviewed on a regular basis with the emphasis on improving quality and productivity. For example, priorities are managed through defined product roadmaps and only undergo controlled change. Outstanding bug levels are kept low, and the project management system emphasises throughput and qualifies requests before they reach individual software developers.
Development processes and standards are reviewed on a regular basis with the emphasis on improving quality and productivity. For example, priorities are managed through defined product roadmaps and only undergo controlled change. Outstanding bug levels are kept low, and the project management system emphasises throughput and qualifies requests before they reach individual software developers.
What Our Customers Say
"A fantastic benefit is all system
updates are free so we're always operating
the latest version unlike other DMS
providers where you have to pay to
upgrade."
Tim Potter
Vindis Group
Tim Potter
Vindis Group
"A fantastic benefit is all system
updates are free so we're always operating
the latest version unlike other DMS
providers where you have to pay to
upgrade."
Tim Potter
Vindis Group
Tim Potter
Vindis Group